Refund & Returns Policy
Effective Date: April 28, 2026
1. Nature of Services
UrbanVisionAgency provides professional digital services including performance marketing, AI content engineering, and strategic consulting. Due to the digital nature of our work and the immediate allocation of resources and expertise, we maintain a strict refund policy.
All sales for digital services, strategic audits, and management fees are final. Once the strategic process or campaign setup has initiated, UrbanVisionAgency does not offer refunds or credits for any reason.
2. Setup & Management Fees
Setup fees are charged to cover the engineering of your digital ecosystem and initial data analysis. These fees are non-refundable as they represent manual labor and proprietary strategy deployment performed by our engineers.
3. Third-Party Ad Spend
Please note that UrbanVisionAgency does not handle or store your ad spend. Payments made directly to advertising platforms (Meta, Google, TikTok) are governed by their respective refund policies. Our agency is not responsible for any disputes related to third-party ad platforms.
4. Cancellation of Services
Clients may cancel their service agreements according to the terms specified in their individual contracts. Cancellation stops future billing cycles but does not entitle the client to a refund for the current or previous cycles already processed.
5. Performance Disclaimer
While we engineer high-performance systems for scaling, digital marketing involves variables outside of our direct control. Therefore, we do not offer refunds based on specific performance metrics or market fluctuations.